Terms of service

1. Contracting with Storytime

Storytime App Inc. ("Storytime," "we," or "us") offers Signal primarily for business use in the United States. These Terms of Service ("Terms") govern the relationship between Storytime and the person or entity obtaining access ("Customer" or "you"). The "Services" comprise Signal at signal.storytime.io and the associated software, websites, application programming interfaces, documentation, and services. Storytime's separate creator marketplace is outside this agreement.

You accept this agreement by agreeing to these Terms, opening an account, signing an order that incorporates them, or using the Services. A person acting for an entity represents that the person is authorized to commit that entity. You must be at least 18 and have legal capacity to contract. If you do not accept this agreement, you may not use the Services.

These Terms and applicable incorporated orders and signed agreements establish the parties' contract. A separately signed agreement or order controls a conflict only on a matter it expressly addresses. An applicable data processing agreement controls its data-protection subject matter. Terms included in your purchase order or other form have no effect unless we expressly accept them in writing.

2. Subscription commitments

Your purchase confirmation or applicable order establishes the subscription period, selected Services, fees, and usage allowances. The subscription provides access for that period, subject to this agreement. You are purchasing the Services offered at the time of purchase, not a commitment to deliver proposed functionality or follow a publicly described development schedule.

Unless a signed order specifies otherwise, a subscription renews automatically for another period of the same length. To prevent renewal, cancel before the renewal date through the subscription-management method we provide. You may request assistance at [email protected]. Applicable requirements for renewal disclosures, consent, and reminders continue to apply.

Cancellation ordinarily ends future renewals, not the current paid period. Paid access continues until that period expires unless a signed order or your cancellation confirmation states otherwise. Merely ceasing use or disconnecting an account does not cancel a subscription. Changes to your plan take effect as disclosed when you confirm the change.

Before increasing your price, we will give at least 30 days' notice by email. You may cancel before the increase takes effect. Cancellation of billing does not automatically close your account or delete personal data; those requests are separate. This section does not restrict mandatory cancellation rights.

3. Payment obligations

You must pay the charges disclosed at purchase or established in your signed order. Unless a signed order provides different payment terms, monthly and annual subscriptions are payable in advance for the selected interval. You authorize us to charge your chosen payment method on a recurring basis and must keep the payment method and billing information valid and current.

Fees are nonrefundable. No refund or credit is due for unused access, cancellation, a downgrade, or termination, except where applicable law requires it or a separate signed agreement provides otherwise. Please report suspected billing errors promptly so that we can investigate. Nothing in this paragraph takes away a mandatory payment-dispute or refund right.

You bear applicable sales, use, and other transaction taxes, duties, and similar charges, but not taxes imposed on Storytime's net income. We may collect taxes when legally required. Amounts properly due remain payable even if you no longer use the Services. Nonpayment may lead to access restrictions or suspension, with notice where practical and legally required.

4. Access rights and account administration

During your subscription, and subject to compliance with this agreement and payment of applicable fees, you may use the Services for your authorized business purposes. This permission is limited, nonexclusive, nontransferable, and nonsublicensable. Software and documentation supplied with the Services are licensed, not sold, and may be used only as needed for that permitted use.

Employees, contractors, and other representatives may access the Services on your behalf within your subscription allowances. You are responsible for their compliance and for instructions they give within their authority. Provide accurate account information, safeguard credentials and other access methods, control permissions, and withdraw access promptly when authorization ends. Credentials must not be shared with unauthorized persons.

Notify [email protected] promptly if you suspect unauthorized account access or an account-related security incident. Reasonably cooperate with efforts to address misuse. Before changing access or fulfilling a sensitive request, we may ask for reasonable verification. You must supply the equipment, connectivity, and compatible systems needed to use the Services.

You may not resell, rent, sublicense, or commercially redistribute the Services, evade access controls or subscription allowances, remove proprietary notices, copy or adapt our software, or reverse engineer, decompile, or attempt to obtain source code. Exceptions apply where we expressly permit an activity in writing or applicable law permits it despite this restriction. Applicable open-source licenses control covered components to the extent those licenses require.

5. Ownership and permitted processing

The parties do not transfer ownership of their materials by entering this agreement. Storytime and its licensors retain the Services and all associated technology, software, documentation, designs, trademarks, and intellectual property. No implied license is granted. You and the relevant rights holders retain ownership of "Customer Data": materials, content, and information supplied by you or your authorized users, or obtained through connections you authorize. Access through Signal does not give you ownership of another person's content.

For the limited purposes of delivering and securing the Services, following your lawful instructions, and meeting applicable obligations, you permit us to host, copy, process, format, transmit, and display Customer Data. That permission is nonexclusive, worldwide, and royalty-free. It extends only to processing necessary for those purposes and is subject to privacy law and platform restrictions. Service providers may assist under appropriate duties; we remain responsible for their performance of our obligations. This permission neither authorizes the sale of Customer Data nor allows creator content to be used in our advertising.

You represent that you have the rights and lawful authority needed to provide Customer Data and issue processing instructions. You are responsible for its legality and for required notices and consents.

Voluntary suggestions and feedback carry a perpetual, worldwide, royalty-free right for us to use and incorporate them without payment or attribution. That right does not authorize disclosure of your Confidential Information or processing of Customer Data beyond this agreement. Advertising use of either party's name, marks, or logo, or an implication of endorsement, requires that party's prior written permission.

6. Protection of confidential information

Either party may receive information that is marked confidential or whose nonpublic nature and circumstances reasonably indicate confidentiality ("Confidential Information"). This includes nonpublic Customer Data, technology, and business information. The recipient must exercise reasonable care to protect it and may use it only to perform this agreement or exercise contractual rights.

Disclosure is limited to personnel, professional advisers, and service providers who need the information for those purposes and are subject to appropriate confidentiality obligations. Each party is responsible for those recipients' compliance. These duties continue for as long as the information remains confidential; trade secrets receive the protection required by law.

The recipient need not treat information as confidential if it can demonstrate that the information became lawfully public, was already held without restriction, was developed independently, or was lawfully obtained from a source with no confidentiality obligation. Required legal disclosure is permitted. Where lawful and practical, the recipient must first notify the disclosing party and reasonably assist efforts to obtain protection. Neither an exception nor compelled disclosure removes applicable personal-data or platform restrictions.

7. Personal data and records

The Privacy Policy describes our collection, use, disclosure, and retention of personal data and the rights available to individuals. If we process personal data for you, you remain responsible for lawful instructions and obligations attaching to your role as controller or its equivalent. Contact us before providing data that requires a data processing agreement or additional safeguards. Do not submit unnecessary sensitive information or data requiring special contractual protections we have not agreed to supply.

Requests concerning privacy, access, or deletion may be sent to [email protected]. Applicable law, platform requirements, and any applicable data processing agreement govern retention and deletion. This agreement does not establish an unrestricted right to retain data or substitute for individual privacy rights.

Keep lawful copies of records your business needs and arrange any available exports before closing an account. We do not promise permanent storage, restoration of deleted material, or access to exports after termination. Cancellation of a subscription and a request to close an account or delete personal data are distinct actions, as further described in the Privacy Policy.

8. Outside accounts and content permissions

You must have authority to connect each third-party account and to access and process the resulting data. Instructions to exchange information with an integration or external client authorize only the processing and transfers reasonably needed to carry them out. You are responsible for the recipients you select, their permissions, and copies you control. An instruction cannot override legal or platform limits.

Content remains subject to its owners' rights even if it is public, mentions a brand, includes a tag, or appears in the Services. Before reusing it, obtain the required permissions, including rights concerning music, trademarks, and individuals' likenesses. Verify the purported licensor's authority and observe the permitted uses, duration, and other conditions.

Communications or permission records facilitated by the Services do not conclusively establish ownership or enforceability. Agreements with creators and other third parties are yours, not Storytime's. We represent neither party as agent and are not responsible for your compensation arrangements, advertising claims, or required endorsement and sponsorship disclosures.

Send suspected infringement reports to [email protected], identifying the material, asserted rights, and your authority to report. We may seek supporting evidence, inform the affected customer, restrict the material, and address repeated infringement as applicable law permits. Knowingly false reports are prohibited.

9. Lawful use and platform conditions

Each party must comply with laws applicable to its performance. You may not use the Services to infringe rights, distribute malware, send spam or deceptive communications, impersonate others, harass or threaten people, exploit children, unlawfully discriminate, or supply unlawfully obtained material. Unauthorized security testing, interference with service integrity, bypassing security or platform permissions, and obtaining data without authority are prohibited.

Connected-platform requirements apply to your use, including the Meta Platform Terms and Meta Developer Policies. Meta Platform Data and information derived from it must be confined to the authorized customer's permitted purposes. In particular, you must not:

• Sell, license, purchase, or broker that data, or disclose it to unauthorized recipients.
• Use it for surveillance, including law-enforcement or national-security surveillance, or for unlawful discrimination.
• Use it to decide eligibility for employment, housing, education, credit, insurance, or comparable benefits.
• Produce prohibited sensitive inferences or unauthorized profiles, or re-identify de-identified data.
• Train general-purpose models with it without the platform's required express permission and any other necessary lawful authorization.

The same restrictions govern exports and onward transfers, including transfers to your service providers. You must cooperate with required access reviews, corrections, and deletions. We may restrict access or require deletion to meet law or platform obligations. A customer's consent cannot displace these conditions.

You must also comply with applicable export-control, re-export, trade, and economic-sanctions laws. Access, transfers, restricted recipients, and prohibited end uses remain subject to those laws. Neither party is required to perform an unlawful act.

10. Service delivery and dependencies

We may maintain, update, and modify the Services. Maintenance, protective measures, legal requirements, and third-party dependencies can affect availability. Unless separately agreed in writing, we undertake no service-level commitment, guaranteed response time, or service-credit obligation. Free offerings and features expressly designated for evaluation or as prerelease may be altered or discontinued, subject to applicable law and agreed terms.

Providers of external products, content, websites, and services operate independently of Storytime unless expressly agreed otherwise. Their own terms and privacy practices may apply. We neither control nor warrant their offerings, and an integration or link is not an endorsement. We confer no rights on behalf of Meta, Instagram, TikTok, or another provider.

A provider's outages, permission changes, restrictions, or other actions may interrupt functionality or access to data. Information may arrive late, be incomplete, or cease to be available. Continued access to any particular integration or platform is not guaranteed. We may adjust dependent functionality to satisfy applicable requirements.

11. Suspension and the end of service

Material breach, nonpayment, unlawful conduct, infringement, security risk, and binding legal or platform requirements may justify suspension or termination of access. When practical and permitted, we will notify you and allow an opportunity to resolve the problem. Protection of people, systems, or data may require immediate action. A suspension will be limited to what is reasonably necessary in the circumstances.

Either party may terminate for the other's material breach after written notice and a reasonable opportunity to cure if the breach remains unresolved. An incurable breach does not require an opportunity to cure. You may also cease use and request account closure. If we discontinue a paid service for convenience, we will provide at least 30 days' notice. The nonrefund rule in Section 3 remains applicable, except where mandatory law or a signed agreement requires otherwise.

When the agreement ends, your access license ends and accrued payment obligations remain due. Data handling and deletion duties continue to apply. Provisions intended by their nature to continue include ownership, confidentiality, restrictions on retained data, accrued obligations, limitations of liability, and dispute provisions.

12. Warranties and allocation of service risk

EXCEPT FOR EXPRESS WARRANTIES IN A SEPARATELY SIGNED AGREEMENT, AND TO THE FULLEST EXTENT LAWFULLY PERMITTED, STORYTIME SUPPLIES THE SERVICES "AS IS" AND "AS AVAILABLE." WE DISCLAIM IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT, AS WELL AS WARRANTIES ARISING FROM USAGE OF TRADE OR COURSE OF DEALING.

We do not promise uninterrupted or error-free operation, complete security, accurate or complete third-party information, or a particular commercial result. You are responsible for reviewing reports and estimates and for decisions made using the Services. They do not constitute professional advice or an assurance of outcomes. Warranties and remedies that cannot lawfully be excluded remain available.

Neither party is responsible for performance delayed or prevented by circumstances beyond its reasonable control, including natural disasters, war, government action, or widespread communications or utility failures. The affected party must reasonably mitigate the effects and resume performance. Such events do not excuse fees already due or displace mandatory legal duties.

13. Limits on damages and recovery

TO THE EXTENT ALLOWED BY LAW, NEITHER PARTY IS LIABLE UNDER THIS AGREEMENT FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, LOST PROFITS, OR LOST BUSINESS OPPORTUNITIES.

STORYTIME'S TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATING TO THIS AGREEMENT OR THE SERVICES WILL NOT EXCEED THE FEES ATTRIBUTABLE TO ONE MONTH OF SIGNAL SERVICE UNDER YOUR PLAN IMMEDIATELY BEFORE THE EVENT GIVING RISE TO THE CLAIM. FOR AN ANNUAL SUBSCRIPTION, THE LIMIT IS ONE-TWELFTH OF THE ANNUAL SUBSCRIPTION FEE. FOR A FREE PLAN, THE LIMIT IS ZERO. THE LIMIT APPLIES TO CLAIMS IN THE AGGREGATE AND DOES NOT RESET FOR EACH INCIDENT.

These limits apply irrespective of the legal theory asserted or prior notice of possible damages. They do not exclude fraud or willful misconduct, or restrict liability or mandatory rights that the law does not permit to be excluded or limited.

14. Applicable law and judicial remedies

New York law governs this agreement, without its conflict-of-law rules and subject to mandatory protections applicable to you. Please contact [email protected] regarding a dispute so that the parties can attempt a resolution. Doing so is not a prerequisite to timely judicial relief.

Unless a separately signed agreement states otherwise, courts of competent jurisdiction in New York are a nonexclusive forum for disputes. Mandatory rights to bring proceedings elsewhere are preserved. This agreement contains no mandatory arbitration requirement or class-action waiver.

The Services' primary U.S. business focus does not waive non-waivable protections that apply to a customer or individual elsewhere, including in the European Economic Area or United Kingdom. Where applicable law requires different cancellation, refund, warranty, liability, privacy, or court-access rights, that law controls to the extent of the conflict.

15. Contract administration

Contractual notices to Storytime App Inc. should be sent to [email protected], unless a signed agreement specifies another method. We may notify you at your account email, which you must keep current. We will give notice of material amendments to these Terms by email and on the terms page at least 30 days before their stated effective date. Continued use thereafter constitutes acceptance, subject to legally required consent and notice. If you reject an amendment, cancel and discontinue use. Amendments do not retroactively change disputes arising before they take effect.

You may not assign this agreement without our written consent. We may assign it in a merger, reorganization, or sale of the relevant business, subject to applicable data protections and mandatory rights. Permitted successors and assigns are bound by it. The parties act as independent contractors, not partners, joint venturers, employers and employees, franchisors and franchisees, or agents. Neither may bind the other. No third-party enforcement rights arise except as expressly agreed or legally required.

This agreement supersedes prior communications about its subject matter. Amendments require the procedure above or a written agreement of authorized representatives. A failure or delay to enforce a term is not a waiver; any waiver is limited to its specific instance. An invalid provision will be limited only as necessary, leaving the remainder effective to the extent permitted by law.

Headings do not affect interpretation. "Including" is illustrative, not restrictive; references to persons include entities where appropriate, and references to law include amendments and successor provisions. Authorship alone is not grounds to interpret a provision against a party.

Electronic agreements, authorizations, notices, records, and signatures may be used where legally permitted. A valid electronic signature by an authorized representative can satisfy a requirement for a separately signed agreement. These provisions do not replace required service of process or another non-waivable legal formality. Rights that cannot lawfully be waived remain unaffected.